![]() Over the last week or so, hundreds of Rent the Runway shoppers have flooded the company’s Twitter and Facebook pages with complaints about canceled deliveries, lack of communication, and customer service wait times that have topped three hours. Rent the Runway first won over customers as a dress rental business that delivered designer attire for special events without the hefty designer purchase price.īut as the company has widened its ambition to create a mainstream clothing rental service for everyday women’s apparel - and its valuation has soared to $1 billion - the business is experiencing growing pains and many of its customers are feeling the hurt. ![]()
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